Describe a defining moment or series of events that has affected your life this year.
(Author: Kathryn Fitzmaurice)
Pregnancy…blah, blah, blah… seeing our son on the Magical Look Inside My Womb Picture Maker Machine… blah, blah, blah…
I’m just as bored with this as you. Trust me.
So let me tell you about how I made a telemarketer laugh yesterday.
Me: Good morning, Company I Work For.
Telemarketer: Hi, can I speak to your operations manager?
Me: We don’t have an operations manager.
TM: Oh. Well, what about your quality control manager?
Me: We’re a construction company. We don’t have those positions.
TM: Oh. Well, what about your plant manager?
Me: What exactly do you think we sell/do here?
TM: You’re a construction company so you build… roads? homes?
Me: Sure. We still don’t have any of those positions.
TM: Well, who makes sure that the community is satisfied with your product?
Me: Oh!! I get you. Well, the government sends out inspectors. Maybe you could try them.
TM: Oh… Can I speak to your operations manager?
I had confused him so much that he decided to just go ahead and START FROM THE TOP OF HIS SCRIPT.
Me: We don’t have that position. But we do have lots of receptionists…
TM: (Genuine laughter) Ok, well you have a good day ma’am.
Confusion AND genuine laughter? In one telemarketer conversation? Color me Successful.