I make telemarketers laugh #reverb10

Defining Moment

Describe a defining moment or series of events that has affected your life this year.

(Author: Kathryn Fitzmaurice)

Pregnancy…blah, blah, blah… seeing our son on the Magical Look Inside My Womb Picture Maker Machine… blah, blah, blah…

I’m just as bored with this as you. Trust me.

So let me tell you about how I made a telemarketer laugh yesterday.

Me: Good morning, Company I Work For.

Telemarketer: Hi, can I speak to your operations manager?

Me: We don’t have an operations manager.

TM: Oh. Well, what about your quality control manager?

Me: We’re a construction company. We don’t have those positions.

TM: Oh. Well, what about your plant manager?

Me: What exactly do you think we sell/do here?

TM: You’re a construction company so you build… roads? homes?

Me: Sure. We still don’t have any of those positions.

TM: Well, who makes sure that the community is satisfied with your product?

Me: Oh!! I get you. Well, the government sends out inspectors. Maybe you could try them.

TM: Oh… Can I speak to your operations manager?

I had confused him so much that he decided to just go ahead and START FROM THE TOP OF HIS SCRIPT.

Me: We don’t have that position. But we do have lots of receptionists…

TM: (Genuine laughter) Ok, well you have a good day ma’am.

Confusion AND genuine laughter? In one telemarketer conversation? Color me Successful.

2 thoughts on “I make telemarketers laugh #reverb10

  1. Jason says:

    LOL. Good for you. Great post, I like that you did something different with the apparent do-over prompt.

  2. SECRET AGENT "CT" says:

    I get all kinds of crazy calls at my office. I mean, to the point that I no longer answer the phone if I don’t recognize the number. (I sometimes do not answer even when I do recognize the number…namely, a certain area code that begins with an 8.) So I end up with lots and lots of voicemails. Some of my voicemails are people singing me songs while others just leave their name and number as if I know who they are and expect me to call them back. Then there are a few that I really hate that I missed their call.

    I also have telemarketers that somehow get connected to me. They try to sell me the most retarded stuff. The most annoying one of them all is the lightbulb guy. He calls every three or four months because he wants to sell me some really awesome lightbulbs. No thanks, again this month!

    I tell everyone to email me and not leave me voicemail because it could be a week or more before I listen to it. So, I told this to a co-worker (the one with the area code beginning with an 8). She responded oh! Well, okay. I’ll make a note to email you to listen to my voicemails when I leave them. Dang it!! Coworker=1, Me=0

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